Cookie-Notice
Cookies facilitate the provision of our services. By using our services you agree that we use cookies.
x

Withdrawal instruction


Right of withdrawal
You have the right to withdraw from this agreement within fourteen days without providing reasons. The withdrawal period shall be fourteen days from the day on which you or a third party specified by you, who is not the carrier, have/has come into possession of the goods.
To exercise your right of withdrawal you must inform 

AISAmerch.de
Proprietor Toralf Stertze
Alfred-Kästner-Str. 44
04275 Leipzig 
Germany
Email: shop@aisamerch.de

with a clear statement (e.g. a letter sent by mail, telefax or email) regarding your decision to withdraw from this agreement. You may use the sample withdrawal form attached for this, which is not mandatory, however.
To safeguard the withdrawal period it shall be sufficient if you send the notification regarding the exercising of the right of withdrawal prior to expiration of the withdrawal period.

Consequences of the withdrawal
If you withdraw from this agreement AISA shall refund to you all payments, which AISA has received from you, including the delivery costs (with the exception of the additional costs, which are the result of you having selected a type of delivery different to the most inexpensive standard delivery offered by us), immediately and at the latest within fourteen days from the date, on which the notification regarding your withdrawal from this agreement has been received at AISA. For this refund AISA shall use the same means of payment that you have used in the original transaction, unless otherwise expressly agreed with you; in no event shall you be charged any fees as a result of this refund.
AISA can withhold the refund until AISA has received the goods back in its possession or until you have provided proof that you have sent back the goods, whichever point in time is earlier.
You shall return or deliver the goods to AISA immediately and in any event at the latest within fourteen days from the day on which you have notified AISA regarding the withdrawal from this agreement. The deadline shall be deemed upheld if you dispatch the goods prior to expiration of the fourteen day deadline.
You shall bear the costs of returning the goods.
You must only pay for any loss of value of the goods if this loss of value is attributable to a handling of them which is unnecessary for the inspection of the workmanship, properties and functionality of the goods.

Special instructions
The right of withdrawal shall not exist in the case of the following agreements:

•    Agreements for the delivery of goods, which are not prefabricated and the manufacture of which is an individual choice or specification by the consumer or which are clearly customized to the consumer’s personal requirements. 
•    Agreements for the delivery of sound recordings in a sealed package if the seal was removed after the delivery.